I Entered My Player ID to Receive Pre-Registration Packages from an Event, but I Didn't Receive the Packages

The CookieRun: Crumble Pre-Registration Package event has been updated so that the pre-registration packages will be available to claim after you submit your Player ID.

Please note that rewards are not sent immediately after you enter your Player ID.

If you have already submitted your Player ID on the pre-registration page, please completely close the game and relaunch it.

After reopening the game, claim your Pre-registration Package according to the claim method for your game.

* If you do not claim the package within the designated claim period, the reward will expire automatically.

[How to Receive the CookieRun: Kingdom Pre-Registration Package]

* In-game Shop - Best Deals! tab - Touch the CookieRun: Crumble Pre-registration Package - Receive the product

[How to Receive the CookieRun: OvenBreak Pre-registration Special Package]

* On the lobby screen, press the [PRE-REGISTER] button at the bottom - Receive the product on the product screen